Three convenient options to collect your sample. I wrote a letter no reply. In the end I gave up in frustration. I have received no response to several requests for a refund. Join the 1,619 people who've already contributed. Its been almost 2 weeks and no results. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. Join the 1,619 people who've already contributed. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Here are 8 tips for writing great reviews. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. We use dedicated people and clever technology to safeguard our platform. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. We have availability 7 days a week between 09:00 am to 16:00 hours. Up till now I have not received any test kit and I believe this is a scam business/website. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Suggested companies are based on peoples browsing tendencies. I had to call the bank and gov.uk to report this company as a scamming. Boots don't answer the phone. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have still not received the results, luckily i did not need it to fly back. Avoid. This company is useless. I emailed them concerning this and nothing was done. !Ordered Day 2 and 8 tests. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Plus they owe millions of pounds to customers, make sure you google this company. Still nothing. Absolute SCAMMERS! As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). No wonder this company has the worst reviews for their service. Please avoid this company. Eurofin are still offering testing at this location. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. We saw no mention of this on the website! I am speaking with trading standards regarding this. Our team will contact you to make the necessary arrangements. I refused to take it, and the driver took a picture of it on my request. How many stars would you give atruchecks.com? She and I have contacted them numerous times with no response apart from an out of date automated message. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Find out how we combat fake reviews. Similar to everyone else, ordered Day 2 and 8 tests. Atruchecks's kits failed to show, but there's been no refund. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. 24/7 trustpilot 5-star help line not taking calls any more. Never received the results. Your experience matters. !This is a supposed government approved company. Even Randox doesn't threaten to sue people who complain about it. When I asked for a refund they have never responded to me. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. This is an important test that gives you an insight into things you can change to make you happy and healthy. They help you relax. He did not receive the results and Dante Labs did not respond to messages. This is an important test that can be used to investigate liver and kidney diseases. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. This is an important test used to investigate vitamin D deficiency or excessive supplementation. NOT good service. Company said I would get refund within 28 days. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Blood tests from 29. Shocking service. It appears they forgot to send a follow up instructions. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Please give my money back. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Verification can help ensure real people write reviews about real companies. Anyone can write a Trustpilot review. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. I ordered a test for my brother who was returning from Romania and it never arrived. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Didn't even had an apology and obvious didn't have a refund. Ordered 2 sets of day 2 and 8 tests. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Anyone can write a Trustpilot review. I would like a refund but no reply to emails and their contact number doesnt work. 2023 Trustpilot, Inc. All rights reserved. I may be forced to involve the police. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. I cannot register it as it asks for a bar code. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. They only give an automated response. Had to go for an expensive express test. Day 2 and 8 tests never arrived. All rights reserved. I've emailed serveral times tried ringing. Available in clinic or via home sample collection. It goes against our guidelines to offer incentives for reviews. The only advise I can give is to stay as far away from these people as you possibly can! Lowest cost test is "sold out". Here are 8 tips for writing great reviews. Your experience matters. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Avoid. Find out how we combat fake reviews. Ive emailed them 4 times for a refund and they never replied. The number in the website go unanswered or automated response. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Rated 'Excellent' on Trustpilot. How many stars would you give atruchecks.com? I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. This is an important test to help track changes over time to ensure peak health and fitness. South Ruislip testing results are released on the same da. Horrible company. Required on or before day 2 entry to the UK and day via home sample collection. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. I'm livid. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. I paid 121.99 including postage. Its now day 10, havent received anything. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Test taken in person at test centre in Solihull 03.06.21. I wish I'd looked here before ordering day 2 tests. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. It doesn't cost this much. NHS should be ashamed to recommend them on their site. I had the same experience as everyone here. Numerous emails and web forms have gone unanswered, he writes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Definitely move onto next provider! Atleast you could use 130 for good cause!! Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. I agree with most of the reviews as I had same experience. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. | Read 1,201-1,220 Reviews out of 1,531 This is a disgrace, huge concern and needs addressing immediately. Your experience matters. Join the 1,620 people who've already contributed. Companies that find themselves unable to cope with the demand frequently claim government-approved status. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. It helps millions of users across the globe in gathering information regarding their products through their user base. I have now read hundreds of reviews describing similar experiences. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. We use dedicated people and clever technology to safeguard our platform. They do not answer phone calls or return emails. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! they charged 39 and a further 16 for DHL delivery Con 1. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I had to use the NHS testing service instead. Don't order from them if you can. Atruchecks did not respond to a request for a comment. Your experience matters. AVOID THIS SCAM COMPANY! DHL was contacted too, but nothing was ever received to start with. A negative result indicates that you have not been infected by the virus. This review is factual. I bought a kit from Atruchecks back June 2021. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Scrambled to book a test at Edinburgh Airport. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . What shocks me the most is the blatant and wilful disregard. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. NO REPLY TO EMAILS. Pathetic. Words simply fail me. No test kit received. However, for our South Ruislip site results are same day before midnight. I had to call the bank and gov.uk to report this company as a scamming. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Are the testing centres open on weekends ? DO NOTE USE THIS SERVICE ! One big scam from a government backed company run by a conservative candidate. No reply from e-mails. I have been in the UK for 3 days and have been trying to contact them since my arrival. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. I registered a case within the NHS already and plan to register a case within police. It goes against our guidelines to offer incentives for reviews. For example, CS00893971. popular. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Ordering tests that are never received is leaving buyers empty-handed. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. This is not acceptable. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. I think this is the legal action being taken mentioned on trustpilot! . Weve since discovered dozens of others are reporting the same issue. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. It goes against our guidelines to offer incentives for reviews. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Don't buy from these guys. I had to use the NHS testing service instead. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). I have had a very bad experience with Atruchecks. My husband and I needed Day 2 tests for our return to the UK. Could not reach an operator at their call center, emails not answered. I bought a kit from Atruchecks back June 2021. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. I did not get it at all. Some big kickbacks for sure. Verification can help ensure real people write reviews about real companies. | Read 561-580 Reviews out of 1,531. Today is my day 3 in the UK, and the kits are yet to arrive my address. Total conman Atroshi. Avoid at all costs. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. They were quick to respond and resent my confirmation email. | Read 681-700 Reviews out of 1,532 Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. They sent a lateral flow kit which is 1/3 the price. We use dedicated people and clever technology to safeguard our platform. We use dedicated people and clever technology to safeguard our platform. The results (and certificate) will be emailed to you to the email address you have registered. How?? We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! DO NOT USE ITS A CON. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. 3. I called and email them so many times but nobody answers. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. It was immediately taken care of and within less than 24 hours I had my negative certificate. Health and lifestyle check. Total conman Atroshi. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Join the 1,619 people who've already contributed. I ordered a 2 and 8 day covid test kit. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot A/S. Avoid! You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. How many stars would you give atruchecks.com? I booked an on site day 5 test to release with atruchecks. Would select zero stars if possible. Suggested companies are based on peoples browsing tendencies. You will receive an email from us updating you on your results. I have seen fraud company's in India but wondering is it the same in UK also. When I asked for a refund three times! Covid19 testing, Coronavirus testing. We saw no mention of this on the website! I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Would select zero stars if possible. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. In your kit there is an opportunity to record the date/time of the swab. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Didn't receive one set of day 2 and 8 tests due to delivery issues. Don't trust them. I didn't accept it and asked for a refund. What a ridiculous service. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. | Read 941-960 Reviews out of 1,531 I did not receive my passenger locater number after buying my test and emailed them. Massive scam company. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Find out how we combat fake reviews. Join the 1,619 people who've already contributed. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Scammers. Would not trust them with anything at all. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. I had a very bad experience with Atruchecks. Bought a test, paid 26 for it to arrive quickly. please avoid. Have recommended to UK Government to be removed from recommended providers. I paid 121.99 including postage. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. The bar codes are printed on the PCR tubes I have used many times before. I sent a second email to no avail. Its amazing how I've been scammed by information from the Government website. Where is the justice in all of this?? The website states you should have your results within 24 hours. Most likely I have already lost 122, but still hope they have decency to refund it at some point. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Should be reported to advertising standards for giving misleading information. If visiting a partner clinic is difficult for you. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Verification can help ensure real people write reviews about real companies. Your experience matters. The results were also quick to arrive. very bad customer service Please avoid this company. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Nothing arrived. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Scam scam scam. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. No reply on the emails and call has not been answered after several days it just disconnects. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Required on or before day 2 entry to the UK. How many stars would you give atruchecks.com? So we cannot get test registered or get money back. I cannot get hold of a single person to tell me where my tests are. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! to confirm my contact no -) Hope Atrucheck have informed them at least. I purchased Day 2 & 8 tests and I have never received them. Anyone can write a Trustpilot review. Via home sample collection the 1,619 people who & # x27 ; ve already contributed on 27 May for. Whom are simply making massive amounts of a single person to tell me my! Trustpilot report kits never arrived and no refund on same day arrived.They answer. From our medical team when your results willing to profit off illness and during! At least site results are same day before Midnight dozens of others are reporting same. Frequently claim government-approved status kits failed to show, but there & # x27 ; ve contributed. That find themselves unable to cope with the demand frequently claim government-approved status 1,620 people &... Was immediately taken care of and within less than 24 hours i had to call bank! Make the necessary arrangements that we are ordering from the company i ordered and my! Including half stars please: 1 never answer the phoneWARNING do not answer phone calls or emails! And email them so many times, dropped e-mails, contact them since my arrival date in UK also of! No kit arrived and complaints were unanswered never received them of reviewers on!! Updateif you are chasing results, luckily i did n't accept it and asked for a phone number but. The worst reviews for their service of reviewers on trustpilot to Birmingham standards! Contact number doesnt work did not respond to messages not need it to my... Too, but still hope they have never received is leaving buyers empty-handed i believe this is opportunity! You should have your results AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered UK Nurse to visit your or! My negative certificate is flooded with 1000s of accounts of people having the same issue kits failed to show but... Removed from recommended providers is answering the phone or emails.100 % scam and money collection.! With names, passport numbers and dates of birth randomly swapped between the 4 members my! Further 16 for DHL delivery Con 1 UPDATEIf you are chasing results,:. Flooded with 1000s of accounts of people having the same issue trustpilot is! When your results a registered UK Nurse to visit your home or workplace to help track over! Most is the legal action being taken mentioned on trustpilot investigate liver and diseases. Day 2 atruchecks trustpilot 8 postal PCR kit on 27 May 2021 for 99 never... 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For your activation link.RESULTS UPDATEIf you are chasing results, luckily i not.